Login to the Income Tax e-Filing Portal – Visit https://www.incometax.gov.in – Login using your PAN/Aadhaar, password, and captcha
Navigate to the ‘e-Nivaran’ Section – On the dashboard, go to ‘e-Nivaran’ for grievances – Select *‘Submit Grievance
Select the Relevant Category – Under grievance type, choose *‘Refund Related Issues – Specify ‘Refund Reissue Request Not Proceeding’ as the reason
Submit the Query – Once filled in, submit the grievance
Alternatively, you can also contact – Income Tax Helpline*: Dial 1800-103-0025 or 1800-419-0025 – CPC Bengaluru*: Dial 1800-425-2229 or email them at refunds@incometaxindia.gov.in.